Privacy Policy

We respect the privacy of every person who visits or registers on our website.

1 – Purpose of the notice

This privacy notice (‘Privacy Notice’) explains our approach to any personal information that we might collect from you or which we have obtained about you from a third party and the purposes for which we process your personal information. This Privacy Policy also sets out your rights in respect of our processing of your personal information.

This Privacy Policy will inform you of the nature of the personal information about you that is processed by us and how you can request that we delete, update, transfer it and/or provide you with access to it.

This Privacy Policy is intended to assist you in making informed decisions when using the Sites and our Services. Please take a moment to read and understand it. 

Please also note that this Privacy Policy only applies to the use of your personal information obtained by us, it does not apply to your personal information collected during your communications with third parties.

2 – Who we are and what we do

The Sites and our Services are operated by Bookmarks Bookshop 

3 – How to contact us.

If you have any questions about this Privacy Policy or want to exercise your rights set out in this Privacy Policy, please contact us by:

  • email, [email protected]
  • post, addressed to Bookmarks Bookshop, 1 Bloomsbury Street. London WC1B 3QE

 4 – What personal information do we collect and how do we use it?

We may collect the following types of personal data from you, all depending on how you interact with us:

  • name and contact information (such as email address, postal address and telephone number).
  • order and payment information
  • Bookmarks Bookshop online account username/display name and password
  • account details (username, password, purchase history)
  • technical data (IP address, browser type, device details, cookies)
  • any other personal data you may submit to us.

Our primary goal in collecting personal information from you is to:

  • verify your identity;
  • carry out requests made by you on the Sites;
  • investigate or settle inquiries or disputes;
  • comply with any applicable law, court order, other judicial process, or the requirements of a regulator;
  • enforce our agreements with you;
  • protect the rights, property or safety of us or third parties, including our other customers and users of the Sites and at our shop;
  • Use as otherwise required or permitted by law.

In particular, we use your personal information for the following purposes:

We collect and maintain personal information that you voluntarily submit to us during your use of the Sites and/or our Services, including registering on our Sites.

We use the contact and payment details you have provided to us so that we can fulfil the supply of products and services you have ordered from our Sites, or in our shops. This includes your purchase of products, your attendance at events hosted by us and the processing of returns and refunds.

Who do we share your personal information with for this purpose?
We will share your personal information with the following categories of third parties:

  • To verify card payments and process refunds – credit card companies and other payment providers;
  • To deliver products and process returns – delivery and courier companies;
  • Events – any applicable third party hosting the event; and third party ticketing companies such as Eventbrite.

What is our legal basis?
It is necessary for us to use your personal information to perform our obligations in accordance with any contract that we may have with you.

5 – Customer support

Our Sites and our shops use various user interfaces to allow you to request information about our products and services: these include printed and electronic enquiry forms and a telephone enquiry service. Your contact information may be requested in each case, together with details of other personal information that is relevant to your customer service enquiry. This information is used in order to enable us to respond to your requests.

Business administration and legal compliance

We use your personal information for the following business administration and legal compliance purposes:

  • to comply with our legal obligations;
  • to enforce our legal rights;

We will keep your personal information for the purposes set out in this Privacy Policy and in accordance with the law and relevant regulations. We will never retain your personal information for longer than is necessary.

6 – Confidentiality and security of your personal information

 We are committed to keeping the personal information you provide to us secure, and we will take reasonable precautions to protect your personal information from loss, misuse or alteration.

We have implemented information security policies, rules and technical measures to protect the personal information that we have under our control from:

  • unauthorised access;
  • improper use or disclosure;
  • unauthorised modification; and
  • unlawful destruction or accidental loss.

All of our employees and data processors (i.e. those who process your personal information on our behalf, for the purposes listed above), who have access to, and are associated with the processing of personal information, are obliged to respect the confidentiality of the personal information of all users of our Services.

7 – How to access your information and your other rights

You have the following rights in relation to the personal information we hold about you:

Your right of access
If you ask us, we’ll confirm whether we’re processing your personal information and, if so, provide you with a copy of that personal information.

Your right to rectification

If the personal information we hold about you is inaccurate or incomplete, you’re entitled to have it rectified. 

Your right to erasure
You can ask us to delete or remove your personal information.

Your right to restrict processing

Your right to data portability
With effect from 25 May 2018, you have the right, in certain circumstances, to obtain personal information you’ve provided us with (in a structured, commonly used and machine readable format) and to reuse it elsewhere or to ask us to transfer this to a third party of your choice.

Your right to object
You can ask us to stop processing your personal information.

Your rights in relation to automated decision-making and profiling
You have the right not to be subject to a decision when it’s based on automatic processing, including profiling, if it produces a legal effect or similarly significantly affects you, unless such profiling is necessary for entering into, or the performance of, a contract between you and us.

Your right to withdraw consent
If we rely on your consent as our legal basis for processing your personal information, you have the right to withdraw that consent at any time, however this will not affect the lawfulness of any processing carried out before you withdraw your consent.

Your right to lodge a complaint with the supervisory authority
If you have a concern about any aspect of our privacy practices, including the way we’ve handled your personal information, you can report it to the UK Information Commissioner’s Office (ICO). You can find details about how to do this on the ICO website at https://ico.org.uk/concerns/ or by calling their helpline on 0303 123 1113.

8 – Deleting your data

You can delete your account from your profile page on your account. This will achieve the below:

  1. Logs user out of Website
  2. Anonymise the following user data: 
    • Title
    • Name and display name
    • Phone Number

Full Data Erasure

You can ask us to delete all of your personal information by contacting us with your request either by email or post;

  • Email us at [email protected] 
  • Post – Bookmarks Bookshop, 1 Bloomsbury Street, London WC1B 3QE

9 – Changes to this privacy policy

We may make changes to this Privacy Policy from time to time.

To ensure that you are always aware of how we use your personal information we will update this Privacy Policy from time to time to reflect any changes to our use of your personal information. We may also make changes as required to comply with changes in applicable law or regulatory requirements. We will notify you by e-mail of any significant changes. However, we encourage you to review this Privacy Policy periodically to be informed of how we use your personal information.